When your customers don't get what they want from your product through an agent, Baton gets everything you need: their intent, exact API calls, expected outcome, observed outcome, and the broken configuration. The structured report lands in your support queue, so your support AI already knows what happened. Your first response is a fix, not a question.
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Early access to the hosted Console — we'll reach out personally.
When a customer's AI agent hits a problem with your product, your team starts asking for logs, screenshots, reproduction steps. The customer doesn't know how to answer because their agent did it, not them. Tickets go back and forth for days. Relationships get damaged.
The root cause: your support team has no context about what the end user actually wanted, what the customer's agent was trying to do, or what state it was in when things broke. That context only exists on the customer's side, inside an agent runtime your team can't see.
Baton sits in your product's agent-facing surface. It captures the five things only the customer's agent has, all in one context — and hands them to your support team as a structured report.
Via MCP, an agent SDK, or any tool integration the agent uses to reach you.
A failure, a wrong output, a feature gap. The agent knows the details; the human only knows it didn't work.
Intent, exact tool call, expected outcome, observed outcome, and the configuration that broke.
Diagnoses, proposes a fix, drafts a response. No customer back-and-forth required.
The customer's agent picks up the fix. Humans are in the loop, but not in the way.
Sentry sees the error. Pendo sees the click. Zendesk sees the ticket. None of them see what the agent was trying to do, or how it was set up to try. Baton captures the whole attempt, not just the failure.
The agent's interpretation of the goal, in plain language. Not an event name. A sentence.
Tool name, parameters, timing, retry pattern. The payload that hit your product.
The outcome the agent was planning around, captured before the call, not reconstructed after.
Error class, response body, and duration. The exact delta between what was expected and what came back.
The configuration the call was made against: permissions, settings, integration state, at the moment of failure.
Baton is a delivery layer, not a workspace. Structured signal arrives where your team already works — with full context, ready for triage.
When your team resolves a ticket, Baton generates a resume link — a structured callback your customer's agent can use to pick up exactly where it left off. The correct parameters, the updated configuration, the retry instruction. No human has to copy-paste anything. The agent receives the fix the same way it sent the failure report: automatically.
Support doesn't just close the ticket. It closes the loop.
We're working with a small set of design partners shipping agent-connected products. If that's you, we'd like to talk.
A founder will respond directly. Usually within a day.